How long will it take to receive my order?
All of our items are made-to-order, crafted specifically for you after your order is placed. The creation time can range from 1–4 weeks, depending on our current order volume.
Please note that during the Christmas holiday season, production times may be at the maximum end of that range due to the high volume of orders we receive from around the world.
You are always welcome to inquire about the estimated shipping date for your order by contacting us through our contact form.
Do you ship internationally?
We can ship internationally, but we do not pay taxes or customs fees.
How does shipping work?
To ensure reliable and efficient delivery, we use a two-stage shipping system. Your handcrafted item(s) are first carefully packaged and sent in a large shipment from our workshop to our fulfillment warehouse in Poland, Then the parcels to the USA are sent by DHL to the USA and then sent there by USPS.Parcels to the European Union are shipped via DHL. The rest of the world is shipped via Polish Post.Tracking numbers for parcels are provided.
We’ll make sure to send you that tracking link.The tracking number says my package was delivered, but it has not arrived
We are very sorry to hear that you haven’t received your package yet. Please call your local carrier and give them your tracking number.
Unfortunately, we do not have access to any more tracking information than you do, so we will not be able to give you additional information.
USPS does not consider a domestic package to be lost for 20 days. If you still have not received your package at that time, please contact us. We will make it right.
Do you take returns?
Please contact us within 7 days of receiving your order if you have any problem with your order. We will resolve any issue as soon as possible.
Refund policy
Please contact us with any concerns within 7 days of receiving your order if you need to return your purchase. Contact us for the shop address.
Shipping charges are non-refundable unless there is a problem with the listing.
Please send the goods back to the address we provide you. Include your invoice number and your name as it appears in your account.
When preparing your return, please make sure that all products are accounted for and are in their original condition. Items must be securely padded and packed tightly, as you received them.
Exchanges
We prefer that you return your item first. Once it is received, we will issue a refund, and then you can place another order.
You will be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.